Help Paying Your Bill
Financial Assistance Program for Uninsured or Underinsured Patients
Antelope Valley Medical Center offers financial counseling and assistance to meet the changing financial situations and challenges of our patients. Available resources include discounts, charity, monthly payment plans and many other financial programs.
How to Apply
AVMC will provide financial assistance to patients that may not have sufficient financial resources to pay for services. Please view our Plain Language Summary in English or Spanish for additional information.
To view our Financial Assistance Policy, click here for English, or click here for Spanish. For more information, you can inquire with the registration staff at the hospital or by calling the business office directly at (661) 949‑5781. You may download the financial assistance application in English or Spanish.
Eligibility Requirements
AVMC’s Financial Assistance program, includes both Charity Care and Discount Payment Programs.
Eligibility for financial assistance is based on family size, income level and insurance status. Individual or household unit income level eligibility is up to 400% of the federal poverty level. Please refer to the Financial Assistance Policy for the complete explanation of eligibility requirements.
Eligibility:
- Individual or household unit income - up to 400% of the Federal Poverty Level.
- Individual or household unit net worth - up to $250,000. When reviewing net worth, other financial obligations such as high medical bills may be considered.
- Self-pay patients admitted through the Emergency Department with insufficient information provided to fully evaluate financial assistance and eligibility tests, for whom the ability to pay cannot be reliably determined, will be classified as charity.
- Patients who presumptively qualify for Medi-Cal, but where AVMC does not receive payment for their entire stay are eligible for charity care for denied stays, denied days of care, and non-covered services.
- Trauma services rendered to patient medical conditions meeting the definition of billable trauma care, per our trauma care agreements with the County of Los Angeles and the State of California, will be classified as charity care.
- Patients who are eligible for government sponsored, low-income assistance programs.
Financial assistance is available to all individuals regardless of where they live for medically necessary services; this does not include cosmetic surgery or other cosmetic services. Partial financial assistance provided under this policy is considered partial charity care.
Hospital Bill Complaint Program
The Hospital Bill Complaint Program is a state program, which reviews hospital decisions about whether you qualify for help paying your hospital bill. If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint Program. For more information and/or to file a complaint, click here.
More Help
There are free consumer advocacy organizations that will help you understand the billing and payment process. You may call the Health Consumer Alliance at 888-804-3536 or go to healthconsumer.org for more information.
Questions
If you need assistance or have any questions, you can contact the business office directly at (661) 949‑5781 or 800‑403‑1857.
How to Obtain Notice in an Accessible Alternative Format or in Another Language
Please contact the business office directly at 661‑949‑5781 or 800‑403‑1857.
