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Patient & Family Experience

Patient satisfaction is our top priority. We want to hear from our patients and their families about what has gone well, and anyone who made their stay especially comfortable. It’s also just as important to hear about situations when you have concerns or questions about your visit.

The Patient & Family Experience Department is a liaison between patients, families and the Antelope Valley Medical Center team.

If you have a concern, please contact our Patient & Family Experience department as soon as possible, ideally while the patient is still in the hospital. The sooner the department learns of an issue, the more quickly they can work to resolve it. You may contact the department via phone at 661‑949‑5650.

If patients or families have questions or concerns, the Patient & Family Experience team will be happy to assist them. Understanding the needs of our patients during their hospital stay helps us create more satisfying experiences for our patients in the future.

We Appreciate Your Feedback

Patient satisfaction is important to all of us at Antelope Valley Medical Center. We are always looking for ways to improve our services. Patient Satisfaction survey forms are sent to a random sampling of patients following their discharge.

If you receive a patient survey, we appreciate you taking the time to read through the forms and evaluate our services. After the form is filled out, simply place it in the postage paid envelope and drop it in a U.S. mailbox.

Patient & Family Experience Liaison

  • Listens to your concerns in confidence.
  • Assists patients and families by helping to facilitate communications with staff and resolve issues of concern.
  • Explains hospital policies and procedures.
  • Explains the patient handbook.
  • Answers questions about services available at Antelope Valley Medical Center.
  • Shares your praise with the people who provided an exceptional patient experience.